Shipping Rates

We offer FREE STANDARD SHIPPING in the United States and territories on all orders of $50 or more (USD). We offer flat rates everywhere else. Here's our rates chart:

Please note:

• Shipping cost is calculated on the total after discounts and before tax
• Gift cards don't affect shipping
• Standard shipping only, sorry we don't offer express
• Applicable duty fees still apply

Estimated delivery times

All our articles are made to order, one by one. It takes more time but they're unique.

• Orders are usually fulfilled within a few days
• Some are hand-sewn and take longer
• Shipping adds an additional 3 to 10 business days
• International shipping takes longer
• Holidays: Black Friday to New Year's Eve takes longer
• We can't guarantee shipping for a specific date

International shipping (customs/duty fees)

International shipments may incur customs and/or duty fees. Each country has its own policy. Fees are usually based on various factors like weight, value, size. We are not responsible for customs fees.

Good news for our Canadian customers, thanks to the new trade agreement between the US, Canada and Mexico (USMCA), cross-border online purchases between those countries are less subject to customs fees.

Lost package

Once a package is on its way, the shipping service is responsible for it. Make sure you provided the correct info. If you think you did, write to us, including your order number. We'll do our best in our limited power.

Tracking

Not all products ship with a tracking number. A single order can include products with and without a tracking number. If you receive a tracking page link, it is only associated with the products mentioned in it. A missing tracking number for a product, even within the same order, is not a sign that something is wrong with your order.

Returns & Exchange Policy

Proof

Whenever possible, always record unpacking from any store. A video is the best proof that any damage is not your fault. Pictures are also good for most cases.

Damage

If an item arrives damaged, get in touch within 7 days*. If you can prove your case, we'll do our best to replace it free of charge.

Defect

We offer a 30-day* guarantee on manufacturing defects only. Please provide any proof available. Although defects are extremely rare, If you can prove your case, we'll do our best to replace it free of charge.

Size

If you did not receive the size you ordered, we'll exchange it free of charge. If we ask you to return the item as proof, it has to be in pristine condition**. Once received and satisfactory, a new item will be sent.

Other

We do not offer exchanges in any other case.*

Refunds Policy

We never offer refunds* unless replacing your item is impossible or useless.

Out of Policy

We do our best to accommodate all our customers. Sometimes it doesn't work or it's out of our policy. We don't offer exchanges or refunds for:

• Change of mind
• Colours don't fit
• It's not what I thought

Returning Items

If you are required to return items and we were not at fault, some conditions apply*:

• Return fees are at your expense
• Items have to be in pristine condition**
• A restocking fee of 20% applies

These are general guidelines that can be adjusted to a specific situation.